NSA Cancellation Policy

Plans change. We get it. We’ve simplified our cancellation policy to be one less thing you have to stress about:

• We do not offer refunds for any purchases you have immediate access to, including membership (see our bylaws here), NSA Zoom accounts, and NSA Digital Vault subscriptions.
• For events, conferences, and other NSA meetings (in person or virtual):
  • A full refund will be issued if you cancel 45 days before the event begins.
  • A 50 percent refund will be issued if you cancel between 44 days and 11 days before the event begins.
  • No refunds are issued if you cancel 10 days before the event begins.
  • If you test positive for COVID within 10 days before the event begins and show proof of a positive test, you can request a full refund.

• We do not offer refunds for any purchases from our affiliate members, vendors, sponsors, or NSA Chapters because we didn’t collect any money. We’re happy to assist you in getting in contact with our partners and chapters.