LAURIE GUEST, CSP IS THE GO-TO RESOURCE FOR CUSTOMER SERVICE EXCELLENCE.
An entrepreneur, keynote speaker and author, Laurie Guest became known as a “go-to-resource” for customer service excellence during a successful career in the healthcare industry. She is a 20+ year member of NSA and a past chair of Speaker Magazine. On the road she is known for her quick wit and slightly sarcastic sense of humor and has over 75% annual spin rate in her business.
Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays of Big, Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.
This rapid-fire session is an audible play. The content will come from the attendees through quick questions, suggestions, and struggles.
• 1 minute for attendee to share
• 2 minutes for the expert to respond
• 3 minutes for the host to add a move to the play
Watch how brevity is the key to ending our day strong. And yes, there will be a timer and buzzer so get your game on!