What is a world-class speaker? In this session, Patricia will focus on three areas: clients, presentations, and online learning. During her session, you will learn how to gain a competitive edge, delight your clients with frequently overlooked or little-known customization techniques, add impact to your presentation with our technique and one action, and save time and improve your process if you want to embrace online learning. No matter where you are in your career, you will benefit from the advice of a seasoned speaker on how to stay in demand and relevant for decades.