Be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant! During this session you’ll discover how you and your team can have compassion and empathy for your customers; how to create a customer service vision statement; how to create non-negotiable standards that every team member will follow every time; and how to deliver a million-dollar keynote that makes what you are charging a bargain.